It’s no secret that consumers love shopping online. From being able to access countless stores from one place to the convenience of being able to purchase something without having to leave their home, online shopping is more convenient than ever.
But sometimes it can lead to a few headaches if you’re not careful. Sometimes an item you purchased will be a disappointment and you’re not sure what to do. In this article, you will learn what to do in this situation so you’ll save yourself a lot of time, stress, and money.
Check the Return & Refund Policy of the Store
Most online stores have their own policies on returns and refunds. It is important to read them carefully before making your purchase. Some stores offer full refunds within 30 days of delivery while others don’t provide refunds at all. Some retailers allow returns within 30 days of purchase while others don’t accept returns after 14 days. If you’re unsure what your return rights are, contact customer service or search their website for information on their returns policy.
Review Your Order Details
Before returning anything to an online store, check whether or not your order was placed correctly by looking at the confirmation email sent by the store. Look for details such as order number, tracking number, and shipping address so that there’s no confusion regarding who will be responsible for paying for shipping costs if there’s a refund or exchange required.
Write a Polite Email to the Store
First and foremost, be polite when dealing with customer service representatives. They’re just doing their job, and most of them aren’t paid enough for the kind of abuse many customers like to throw their way. So never be rude or condescending; it will only make matters worse when you try to get your money back.
In most cases, if the store’s return policy allows it, you can simply request a refund/return from the retailer. Send an email that includes your order number, item name, and reason for return. If you have any other questions or concerns about the return process, include those as well. Be sure to send your email from within the same email account used to make the original purchase.
Pack and Insure Your Return
Pack your item in the original packaging, or similar packaging if you no longer have it. Make sure to include all of the original paperwork, manuals, and accessories that came with your purchase. If possible, include a copy of the original receipt.
Keep a Record of Any Correspondence
You should keep all emails, texts, and voicemails from whoever you’re working with at the company as well as any official correspondence you receive from them. This will help ensure that there are no misunderstandings about what is being returned when it should be received, and how much they’ll refund you.
As more and more people shop online, 6,000,000 people every minute, according to Magicdust statistics. Online shopping does not have to be scary. Knowing your rights can help you in the rare case that you are unhappy with something you purchased online. It’s very important to research the store’s return/refund policy before you shop.
